Nuwkem Hygiene Solutions: Raising Standards in Facility Management

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In a world where “good enough” has quietly replaced pride in craftsmanship, Nuwkem stands firm in its belief that hygiene solutions should simply work — every time. From durable dispensers and luxurious consumables to lifetime warranties and thoughtful design, Nuwkem and its Ticra™️ range have redefined what quality means in hygiene and facility management. Built on hands-on experience, old-fashioned values, and an uncompromising commitment to reliability, Nuwkem doesn’t just supply products — it delivers peace of mind, elevated hygiene standards, and spaces people genuinely enjoy using.
We chat with Veronica Vivier, who shares her insights on quality, sustainability, innovation, and what it truly means to deliver hygiene solutions that never let you down.

How has Nuwkem helped improve hygiene standards in businesses and facilities?

From the beginning, we have believed that the person using the dispenser or who owns the dispenser should get the quality of it. I asked myself a while ago, what has happened to pride in quality? I remember a time when people were proud to say that whatever they manufactured or sold would last a lifetime, like those washing machines or tumble dryers that just worked and worked and worked. Nowadays, I feel that the pride is gone.

I feel that Nuwkem with Ticra holds that pride – we bring good old-fashioned quality to the table, and we back it. And what does good old-fashioned quality do? To answer the question above, it improves standards in any facility. If a soap dispenser just works and works, people can wash their hands. If the soap is luxurious, people will want to wash their hands, which increases hygiene in a building. If an air freshener sprays every time without fail, then people enjoy spaces and it elevates the area and the perception of the establishment by employees and customers alike. This is what we have done — we have kept it real and keep on keeping it real every day. We deliver what we promise, which is hygiene solutions that work and don’t fail on you.

Ticra™ Folded Paper Towel Dispenser

Can you share your impressions of the ease of use or reliability of Nuwkem products in daily operations?

We use our own products in our washrooms at work, and whenever I go into the bathroom, it smells great, the soap is working and lovely to use, the paper has the correct wet strength so that it doesn’t disintegrate in my hands, the toilet roll holder is easy to use, I can get the next roll down or the old core out without breaking my nails or having to tear the old core off, the sanitary bin pedal is nice and big so I can open the bin easily, and the chute is also a good size so I don’t have to struggle with the bin. Everything about our products has been thought of, tested, and assessed for ease of use. These are simple things, really simple things, that make a difference.

Charl Broodryk (co-founder and director) and I used to install these products ourselves and service them for customers before we became a wholesale company. We also did ad hoc work for other hygiene companies on installations and services, and I can tell you from experience that installing, servicing, and maintaining our products is a breeze. Because we did the work ourselves, we used that experience and knew what to look for, what we wanted in terms of quality and serviceability, and we found it and put it under the Ticra label, so that everyone who sees Ticra can know that it’s a reliable, trustworthy brand.

Ticra™ 800ml Foam Soap Dispenser

Have the warranties and support offered by Nuwkem influenced your continued relationship with clients? If so, how?

When we start by looking at the warranties that we offer — and that we are not afraid to stand by them, with some being lifetime warranties (we practically don’t have a repairs section because we have no repairs; our dispensers don’t break) — and then look at the guarantees we give on our consumables, the high dosing amounts on the soap, seat and hand sanitisers, as well as the quality of the fragrance oils we use, this provides the user with a supreme and superior experience.

Energy Saving Hand Dryer.

When you then translate that into trustworthiness of our brand, you can imagine that it has ensured our customers trust us. Distributors know they can install the dispenser and that, together with the consumable, it will keep the customer happy and their reputation high. The end user or facility manager knows that the bathrooms are in good hands — they are not going to get complaints about leaking soap or broken dispensers, for example.

Recently, we had the opportunity to ask some of our distribution customers to appear in a testimonial video, and it was absolutely heartwarming. One customer even said on camera that if we closed, they would rather close down. For customers who use our products as recommended — from consumables to cleaning instructions — their way of doing business has changed. They are now able to do business instead of constantly resolving issues with faulty dispensers.